How can we help?

Can’t find the answer you’re looking for? No worries

just send us a message!

📥 How do I download my files after purchase?

After completing your payment, you’ll find your downloads available in your account page under the “Downloads” section. You will also receive a confirmation email with a direct download link.
Important: Make sure you are registered and logged into your account to access your files.

🖨️ How can I achieve the best printing quality?

To get the highest quality results when printing at home, we recommend:

Use the highest print quality settings (“Best” or “High Quality”) in your printer options.
Select the correct paper type setting (e.g., Matte, Glossy, Fine Art Paper) matching the paper you are using.
Ensure your printer is properly calibrated, and use original ink for the most vibrant results.
Print at the file’s original size without enlarging it, to avoid losing sharpness.

📄 How do paper type and ink affect printing quality?

Paper and ink have a major impact on the final result:

Paper: Thicker, high-quality papers (like matte photo paper, fine art paper, or glossy photo paper) provide richer textures and better color absorption.
Ink: High-quality pigment inks last longer and produce more vivid, durable prints compared to regular dye-based inks.

🌟 What are the best printing materials for optimal results?

Fine Art Paper (Cotton Rag): Ideal for premium prints with texture and depth.
Matte Photo Paper: Perfect for a modern, glare-free look.
Glossy Photo Paper: Best for vibrant colors and detailed images.
Canvas Sheets: Great for a professional, gallery-style finish.

📏 Paper weights (GSM) and their recommended use:

170–200 gsm: Good for regular art prints, posters, and everyday decor.
210–300 gsm: Excellent for high-quality prints, giving a more luxurious feel and durability.
300+ gsm: Ideal for professional-grade art prints, fine art reproductions, and gifts.

🎨 Why do some colors look dull when printed?

Several factors can affect the color vibrancy:

Incorrect printer settings (paper type, quality settings).
Low-quality paper that absorbs too much ink.
Printer ink running low or using non-original cartridges.
Monitor colors might not match print colors unless properly calibrated.

Always use high-quality paper, select the right print settings, and ensure your ink is fresh for the best results!

🖼️ I want to create a large print (over 1 meter). Do I need a file larger than 300 DPI?

Yes, for prints larger than 1 meter, a higher resolution may be needed to maintain crisp detail.
Contact us and we’ll be happy to assist you in getting the perfect size and resolution for your project!

🖥️ Can I print at a local shop instead of at home?

Of course! If you prefer, you can take the digital file to a professional printing service for even more options in materials, framing, and finishes.